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Verify Your Contractor

Check license, insurance, and reviews before signing anything.

Home inspector with clipboard documenting damage
Licensed contractors carry liability insurance — verify before any work begins
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Official License Lookup
Verify any contractor before signing anything
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MA Office of Consumer Affairs & Business Regulation (OCABR)

Search by contractor name or license number. Verify the license is active, not expired, and shows no disciplinary actions before signing any contract.

🔍 MA HIC & CSL License Search →

🚨 Massachusetts-specific warning

Massachusetts requires BOTH a Construction Supervisor License (CSL) AND a Home Improvement Contractor (HIC) registration for most residential work. Ask for both numbers and verify both before signing any contract.

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License Types to Ask For
Know exactly what to request before hiring

When a contractor shows up after a storm, ask for their license number and look it up before they start work. Here are the license types that apply to hurricane repair work in Massachusetts:

Construction Supervisor License (CSL)
Required to supervise or perform any work requiring a building permit, including roofing. Issued by OCABR. Verify at mass.gov.
Home Improvement Contractor (HIC) Registration
Required for all home improvement work on existing 1-4 unit residential properties in MA. Separate from CSL.
Subcontractor Note
In MA, a roofing subcontractor must have their own CSL. The homeowner's general contractor having a CSL does not cover subcontractors working on your home.
What to Verify Before Hiring
The complete checklist — takes 10 minutes, could save thousands
  • Look up their license at service.teamworkonline.com — confirm it is active and not expired
  • Confirm the license type covers the specific work being performed
  • Check for any disciplinary actions or complaints on their record
  • Ask for a Certificate of Insurance (COI) — call the insurer to verify it is current
  • Confirm they carry workers' compensation insurance (protects you if a worker is injured)
  • Get at least two other written estimates before committing
  • Never pay more than 10–15% upfront before work begins
  • Get everything in writing — scope, materials, timeline, payment schedule, warranty
  • Confirm a permit will be pulled for the work (unpermitted work can void your insurance)
  • Never sign an Assignment of Benefits (AOB) — this transfers your insurance rights
  • Search their business name on Google — look for recent reviews and complaints
  • Check the Better Business Bureau at bbb.org for any complaints

⚠️ Massachusetts state law — Massachusetts General Laws Chapter 142A

Massachusetts coastal communities — Cape Cod, the South Shore, the North Shore, and the Islands — face significant hurricane and nor'easter risk. Massachusetts has two separate requirements: a Construction Supervisor License (CSL) for technical work and a Home Improvement Contractor (HIC) registration for the business relationship with homeowners.

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File a Complaint
If something goes wrong — act immediately

Contact these agencies if you suspect fraud or unlicensed work

Time matters — file complaints immediately. Agencies can sometimes freeze payments, seize bonds, or issue emergency stop-work orders when contacted quickly after fraud occurs.

Licensing Board
MA Office of Consumer Affairs & Business Regulation
1-617-973-8787
Attorney General
Massachusetts AG Consumer Protection
1-617-727-8400
If criminal fraud
Local Police Department
File a police report for any contractor who took payment and did not perform work. This creates a criminal record and is needed for civil action.
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10 Questions to Ask Before Signing
Ask these in order — a legitimate contractor answers all of them without hesitation
  1. What is your Massachusetts license number, and can I look it up right now?
  2. Are you licensed for this specific type of work in Massachusetts?
  3. Do you carry general liability insurance and workers' compensation? Can I see the certificates?
  4. Will you pull the permit before work begins, and will you be present for the inspection?
  5. What is the Florida/state Product Approval number for the materials you are using?
  6. What is your payment schedule? (Correct answer: 10 to 15 percent upfront, remainder on completion)
  7. Can you provide three references from homeowners in my county in the last 12 months?
  8. Is your business physically located in Massachusetts? What is your address?
  9. What is your exact timeline, and will you provide it in writing in the contract?
  10. What warranty do you provide, and is it in writing?

🚨 Walk away immediately if a contractor:

  • Cannot provide a license number or becomes defensive when asked
  • Requires more than 10 to 15 percent upfront before work begins
  • Pressures you to sign the same day or "lose the deal"
  • Cannot provide a physical business address in the state
  • Suggests skipping the permit to "save money" or "speed things up"
  • Has no physical presence — only a phone number or website
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Permit Requirements in Massachusetts
What requires a permit and why it matters for your insurance

City and town building departments. Cape Cod (Barnstable County), Martha's Vineyard, Nantucket, and the South Shore have active coastal programs.. All hurricane shutter and impact window installations require a building permit. The permit process ensures your installation meets the wind load requirements for your specific wind zone.

Typical permit timeline in Massachusetts
7 to 21 days typical
Application to approval
3 to 6 wks
Material fabrication
1 to 2 days
Installation

Why permits matter for your insurance: Unpermitted hurricane shutter installations do not qualify for wind mitigation insurance discounts. If your home sustains hurricane damage and the protection system was unpermitted, your insurer may deny the wind mitigation claim. A permit and final inspection are the documentation your insurance company needs.

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What You Should Expect to Pay in Massachusetts
Know your numbers before getting quotes

Having a price range before meeting contractors prevents price gouging and helps you identify lowball quotes (which often signal unlicensed work or material shortcuts). These are 2026 averages for Massachusetts:

Shutter typePer sq ftFull home (avg)Notes
Accordion shutters$26 to $35$6,000 to $18,000Most popular in South Florida
Roll-down (motorized)$45 to $100$14,000 to $28,000One-button deployment
Storm panels$8 to $15$1,500 to $5,000Lowest upfront cost
Impact windows$40 to $80$15,000 to $40,000Highest insurance discount

Prices are for materials and installation. Permit fees ($150 to $500) are additional. Use our free calculator for a county-specific estimate.

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How to Read a Contractor Quote — What Every Line Means
A well-written quote tells you as much about the contractor as the price does

A legitimate hurricane shutter contractor's written quote includes specific line items that protect you. Here is what each element means and what missing items signal.

Quote elementWhat it should sayRed flag if missing
Product descriptionSpecific manufacturer, model, and FL Product Approval numberCannot verify what is being installed or confirm code compliance
Material specsGauge of aluminum, slat width, track type, hardware gradeContractor may substitute lower-quality materials
Permit line itemPermit fee included or explicit statement it is additionalContractor may skip permit — major risk for insurance and resale
Payment schedulePercentage at signing, percentage at installation start, balance at completionNo protection against abandonment after large upfront payment
TimelinePermit application date, fabrication weeks, installation date rangeNo accountability for delays
WarrantyManufacturer warranty term plus contractor labor warranty (typically 1 to 5 years)No recourse for defective installation
License numberState license number printed on the quote documentEither unlicensed or hiding credentials
⚠️ The fastest way to evaluate a contractor

Ask for the FL Product Approval number (or state equivalent) for the specific product they plan to install. A legitimate contractor answers immediately. One who cannot provide it either does not have an approved product or has not done this job before.

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Massachusetts-specific contractor rules — what you must know
Legal requirements and local market conditions for Massachusetts homeowners

Verify at: services.oca.state.ma.us — check license status, class, and complaint history before any contact.

⚠️ Post-storm contractor warning for Massachusetts

Massachusetts is the only state we cover that requires TWO separate credentials — an HIC registration AND a Construction Supervisor License (CSL) for structural work. Contractors with only one credential are working outside their license scope.

💡 Massachusetts deposit and contract law

Cape Cod and Island properties book out quickly in spring. Schedule installations in March or April for June 1 hurricane season readiness. Confirm both HIC and CSL credentials at oca.state.ma.us.

Frequently Asked Questions
Massachusetts contractor licensing — common questions
How do I verify a contractor in Massachusetts?
Search OCABR's database at mass.gov for both the Construction Supervisor License (CSL) and Home Improvement Contractor (HIC) registration. Both are required for most residential roofing work.
What licenses does a roofer need in Massachusetts?
A Massachusetts roofer needs both a Construction Supervisor License (CSL) from OCABR and a Home Improvement Contractor (HIC) registration. Ask for both numbers and verify both at mass.gov before hiring.
Where do I file a contractor complaint in Massachusetts?
File a complaint with OCABR at mass.gov/how-to/file-a-complaint-against-a-home-improvement-contractor or call 1-617-973-8787. For fraud, contact the MA Attorney General at 1-617-727-8400.

Protect Your Home Before the Next Storm

Hurricane shutters prevent the damage that leads to emergency contractor calls. Get a free estimate and see your insurance savings.

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