Step-by-step recovery guide for Massachusetts homeowners — FEMA assistance, SBA loans, insurance claims, contractor scam protection, and Massachusetts-specific programs.
Wait for official all-clear from Massachusetts Emergency Management Agency. Check for gas leaks, structural damage, downed power lines, and standing water. Do not enter a home that appears structurally unstable.
Take photos and video of every room, every item, every piece of damage — inside and outside. Do this before moving anything. This is your evidence for FEMA and your insurance claim. Upload to cloud storage immediately.
Cover broken windows and roof damage with tarps to prevent additional water damage. Keep all receipts — these costs are reimbursable. Do not make permanent repairs until your insurance adjuster has inspected.
Call within 24–48 hours to report the claim. Get a claim number and write it down. Ask about advance payments for immediate living expenses if your home is uninhabitable.
Apply at DisasterAssistance.gov or call 1-800-621-3362 even if you have insurance. FEMA covers losses your insurance doesn't. Apply as soon as a presidential disaster declaration is issued — deadlines are strict.
Even if you don't need a loan, you must apply through the SBA to unlock certain FEMA grants. Low-interest loans up to $500,000 for homeowners. Apply at sba.gov/disaster.
FEMA assistance is intended to cover basic needs — it does not replace your insurance or compensate for everything. Apply even if you have insurance.
The SBA application is required to unlock certain FEMA Other Needs Assistance grants. If you skip the SBA application and are denied FEMA coverage for a category, you may lose the ability to appeal.
Contractors who ask you to sign over your insurance claim are using a tactic that can leave you with nothing. In Massachusetts, never sign an AOB without consulting a public adjuster or attorney first.
Photos, video, written inventory of every damaged item. Include serial numbers, purchase dates, and estimated values where possible.
Most policies require prompt notification. Get your claim number in writing. Ask about advance payments for temporary housing and emergency repairs.
Get at least 3 estimates from licensed contractors before accepting any settlement. The adjuster's estimate is a starting point — not final.
You can negotiate. Hire a public adjuster (they work on commission — no upfront cost) if the gap is large. Contact the Massachusetts Division of Insurance at 1-617-521-7794 to file a complaint.
Last-resort property insurance for Massachusetts coastal homeowners
Learn More →If you have flood insurance through NFIP, file your flood claim separately from your homeowners claim. Flood damage and wind damage are separate claims. Check your flood zone at the FEMA Flood Map Service Center.
FloodSmart.gov →Price gouging on essential goods and services after a declared disaster is illegal in Massachusetts. Report it to the Massachusetts Attorney General at 1-617-727-8400 or online at https://www.mass.gov/orgs/office-of-the-attorney-general
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